At Wanepo, your satisfaction matters. That’s why we’ve created a clear and easy return and refund policy. Whether your item arrived damaged or you simply changed your mind, we’re here to support you.
🔄 Return Policy
To begin with, you may return any product within 28 days of receiving it.
In order to qualify, your item must meet the following conditions:
- It must be unused and undamaged
- It should include all original packaging and tags
If these conditions are not met, we may not be able to approve the return.
To start a return, simply email us at support@wanepo.com.
We will guide you through the process and provide a Return Authorization Number.
Please note:
- Return shipping fees are the customer’s responsibility
- For your protection, we suggest using a trackable shipping method
Fortunately, we do not charge any restocking fees.
💳 Refund Policy
After we receive and approve your return, we’ll issue a full refund to your original payment method.
Typically, refunds take 4–9 business days to appear, depending on your bank.
🔁 Exchanges
At this time, we don’t offer direct exchanges.
Instead, we recommend:
- Returning the original item
- Placing a new order for the desired variant
This method ensures faster service and product availability.
⚠️ Defective or Damaged Items
If you receive a damaged or defective product, please contact us immediately.
Depending on product availability and your preference, we’ll:
- Send a replacement, or
- Process a refund
We handle these cases as a priority to ensure your satisfaction.
📩 Contact Us
Still have questions?
We’re happy to help!
- ✉️ Email: support@wanepo.com
- ⏰ Support hours: Monday to Saturday
Thank you for choosing Wanepo.
We’re here to ensure every step of your shopping experience is smooth and worry-free.