We strive to ensure customer satisfaction and provide a fair and transparent Return & Refund Policy. Please carefully read the terms outlined below before making a purchase.
Return Policy
If you are not satisfied with your purchase, you may return the item(s) within 21 days from the date of delivery. To initiate a return, please contact our customer service team at [email protected] for assistance.
Conditions for Returns:
- Items must be returned in their original condition and packaging, with all tags and labels intact.
- Items that are worn, washed, altered, or damaged due to misuse will not be accepted.
- The following items are non-returnable:
- Gift cards
- Items marked as “Final Sale”
Return Shipping:
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe transit of the returned items.
- We are not liable for any loss or damage during return shipping.
Refund Policy
Once the returned item(s) are received and inspected, a refund will be issued to your original payment method. Refunds typically take up to 10 business days to reflect, depending on your financial institution’s processing time.
Important Notes:
- Refunds are only processed after verifying that the returned item(s) meet the conditions of the return policy.
- Shipping fees are non-refundable.
Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item, please follow these steps:
- Return the original item(s) for a refund by following our return process.
- Place a new order for the desired item(s).
Defective or Damaged Items
If you receive a defective or damaged item, please contact us at [email protected] within 7 days of delivery.
- Provide clear photos of the defect or damage for evaluation.
- Our team will guide you through the return process and offer either a replacement or a refund.
International Returns
For returns from outside the USA, please follow these additional guidelines:
- Clearly mark the package as “Returned Goods” to avoid customs or duties fees.
- International customers are responsible for all return shipping costs and any customs or duties fees. These fees will be deducted from the refund if applicable.
- Use a trackable shipping method and consider purchasing shipping insurance to protect against loss or damage during transit.
Additional Notes
- Returns that do not meet the conditions of this policy will not be eligible for a refund.
- For any questions or assistance, please reach out to our customer service team at [email protected].