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Elevate Your Living Space with Macrame Wall Art!

Return & Refund Policy

We want you to be completely satisfied with your purchase from Wanepo. If you’re not fully happy, we offer returns and exchanges within 28 days of receipt, for both defective and non-defective items, under the conditions outlined below.

1. Conditions for Returns

To qualify for a return:

  • Items must be unused, unwashed, and in original condition.
  • Original packaging, tags, and labels must be intact.
  • Returns are accepted for:
    • Items received damaged or defective
    • Items you no longer wish to keep (non-defective)

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards
  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase

3. How to Request a Return

To initiate a return:

  1. Contact us at [email protected] within 28 days of receipt.
  2. If the item is defective or damaged, attach clear photos showing the issue.
  3. Once your return is approved, we will send you a Return Authorization Number and instructions.
  4. Pack your item securely and return it to the address provided.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is damaged or defective.
  • We recommend using a trackable shipping service and retaining proof of shipment.

5. Refund Policy

  • Refunds are processed after we receive and inspect the returned item.
  • If approved, your refund will be issued to the original payment method within 10 business days.
  • Shipping charges are non-refundable, unless the return is due to a defective or damaged item.
  • Items not meeting return criteria may be refused and will not be refunded.

6. Exchange Policy

We offer exchanges for eligible items.
To request an exchange:

  1. Contact [email protected]
  2. Return the item following our return instructions
  3. Once received and approved, we will ship your replacement at no additional shipping cost for the first exchange.

7. Damaged or Defective Items

If you receive an item that is damaged or defective:

  • Contact us within 28 days of receipt at [email protected]
  • Include clear photos of the issue
  • You may choose between a full refund or a free replacement
  • We will cover all return and reshipment costs for defective or damaged products

8. Contact Us

For any questions about returns, refunds, or exchanges, please contact our support team:
Email: [email protected]