We want you to be completely satisfied with your purchase from Wanepo. If you are not, we accept returns within 28 days of receipt for both defective and non-defective items.
1. Conditions for Returns
✔ Items must be unused, in original condition, and include all packaging, tags, and labels.
✔ Returns are accepted for:
- Defective or damaged items.
- Non-defective items you no longer wish to keep.
2. Non-Returnable Items
❌ Gift cards
❌ Items marked as “Final Sale”
3. How to Request a Return
- Contact us at [email protected] within 28 days of receipt.
- If applicable, include clear photos showing the defect or damage.
- Once approved, we’ll issue a return authorization number and instructions.
- Pack the item securely and ship it back to the address we provide.
4. Return Shipping
✔ Customers are responsible for return shipping costs.
✔ We recommend using a trackable service and shipping insurance.
5. Refund Policy
✔ Refunds are issued after the returned item is inspected and approved.
✔ Refunds will be processed within 10 business days of receiving the return.
✔ Shipping fees are non-refundable, except in cases of defective or damaged items.
❌ Items that don’t meet return conditions will not be refunded.
6. Exchange Policy
✔ Exchanges are accepted for eligible items.
✔ To request an exchange:
- Contact [email protected]
- Return the item for review
- Upon approval, we’ll ship a replacement
7. Damaged or Defective Items
✔ If you receive a damaged or defective product, contact us at [email protected] within 28 days of receipt.
✔ Include clear photos of the issue.
✔ We’ll offer a replacement or a full refund—your choice.
8. Contact Us
For any questions or assistance, please email our support team:
Email: [email protected]