Elevate Your Living Space with Macrame Wall Art!
Elevate Your Living Space with Macrame Wall Art!

Return & Refund Policy

We want you to be completely satisfied with your purchase from Wanepo. If you are not, we accept returns within 28 days of receipt for both defective and non-defective items.

1. Conditions for Returns

✔ Items must be unused, in original condition, and include all packaging, tags, and labels.
✔ Returns are accepted for:

  • Defective or damaged items.
  • Non-defective items you no longer wish to keep.

2. Non-Returnable Items

❌ Gift cards
❌ Items marked as “Final Sale”

3. How to Request a Return

  1. Contact us at [email protected] within 28 days of receipt.
  2. If applicable, include clear photos showing the defect or damage.
  3. Once approved, we’ll issue a return authorization number and instructions.
  4. Pack the item securely and ship it back to the address we provide.

4. Return Shipping

✔ Customers are responsible for return shipping costs.
✔ We recommend using a trackable service and shipping insurance.

5. Refund Policy

✔ Refunds are issued after the returned item is inspected and approved.
✔ Refunds will be processed within 10 business days of receiving the return.
✔ Shipping fees are non-refundable, except in cases of defective or damaged items.
❌ Items that don’t meet return conditions will not be refunded.

6. Exchange Policy

✔ Exchanges are accepted for eligible items.
✔ To request an exchange:

  • Contact [email protected]
  • Return the item for review
  • Upon approval, we’ll ship a replacement

7. Damaged or Defective Items

✔ If you receive a damaged or defective product, contact us at [email protected] within 28 days of receipt.
✔ Include clear photos of the issue.
✔ We’ll offer a replacement or a full refund—your choice.

8. Contact Us

For any questions or assistance, please email our support team:
Email: [email protected]