At Wanepo, we aim to provide the best possible shopping experience. Please review the following policy carefully before making a purchase.
Return Policy
We only accept returns for defective products. Returns for non-defective products are not accepted under any circumstances.
Conditions for Returns:
- Returns are accepted only for items that are defective or damaged during delivery.
- Items must be unused, in their original condition, and include all packaging, tags, and labels.
Non-Returnable Items:
- Products that are not defective.
- Gift cards.
- Items marked as “Final Sale.”
Return Process for Defective Items:
- Contact our customer service team at [email protected] within 7 days of delivery.
- Provide clear photos showing the defect or damage along with your order details.
- Once approved, we will guide you through the return process.
Return Shipping:
- Customers are responsible for the return shipping costs.
- We recommend using a trackable shipping method and purchasing shipping insurance to ensure safe transit.
Refund Policy
Refunds are only processed for defective or damaged items after they have been inspected and approved.
- Refunds will be issued to the original payment method within 10 business days after approval.
- Shipping fees are non-refundable.
Important Notes:
- Refunds will not be issued for items that do not meet the return conditions.
Exchange Policy
We do accept exchanges. If you wish to exchange an item, follow these steps:
- Contact our customer service team at [email protected] for assistance.
- Return the defective item for evaluation.
- Once approved, a replacement item will be shipped to you.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us at [email protected] within 7 days of delivery.
- Provide photos clearly showing the defect or damage.
- We will offer either a replacement or a refund based on your preference.
International Returns
For returns outside the USA:
- Clearly mark the package as “Returned Goods” to avoid customs or duties fees.
- International customers are responsible for return shipping costs and any customs or duties fees.
Additional Notes
- Returns that do not meet this policy will not be eligible for a refund or exchange.
- For any questions or assistance, please contact us at [email protected].