Ordering
1. How do I place an order?
Browse our product catalog at wanepo.com, select your desired item, choose the size and quantity, and click Add to Cart. Proceed to checkout to enter your shipping and payment information.
2. Can I amend my order after placing it?
If you need to change or cancel your order, contact our customer service team at [email protected] as soon as possible. Changes may not be possible once the order has been shipped.
3. Is there order tracking?
Yes! Once your order ships, you’ll receive a tracking number via email. You can also check your order status by logging into your account.
Shipping
1. Where do you ship to?
We currently ship within the USA only.
2. How long does shipping take?
Shipping within the U.S. typically takes 4–9 business days from the date of shipment.
3. How much does shipping cost?
We charge a flat rate of $7.99 for all U.S. orders.
Returns & Refunds
1. What is your return policy?
We accept returns within 28 days of receipt for eligible items. Items must be unused and in their original packaging. See our Return & Refund Policy for details.
2. How do I initiate a return?
Contact [email protected] with your order number and reason for return. We’ll provide return instructions and a return authorization number.
3. How long does it take to receive a refund?
Refunds are processed within 10 business days after we receive and inspect the returned item.
Order Cancellation
1. Can I cancel my order?
Yes — orders can be canceled before they are shipped. Contact us immediately at [email protected] to request cancellation.
2. Can I cancel part of my order?
We currently cannot cancel individual items. If needed, please cancel the entire order and place a new one with your preferred items.
Payments
1. What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, and PayPal.
2. Can I use multiple payment methods in one order?
No, only one payment method can be used per order.
3. Do you offer discounts or promo codes?
Yes! Subscribe to our newsletter to receive updates on discounts and special offers. Please note: promo codes cannot be applied to past orders.
Need Help?
If you have any other questions or need assistance, please contact our customer support team:
Email: [email protected]