At Wanepo, we strive to process orders quickly and efficiently. This policy outlines how cancellations are handled and what to expect if you need to cancel your order.
1. How to Cancel an Order
To request a cancellation, please email [email protected] as soon as possible. Include the following details:
- Your order number
- Reason for cancellation (optional, but appreciated)
We will respond promptly after reviewing your request.
2. Cancellation Eligibility
Before Shipment:
- Orders may be canceled only before they are processed and shipped.
- Since we process orders within 2–4 business days, timely cancellation requests are essential.
- If eligible, a full refund will be issued to your original payment method within 10 business days.
After Shipment:
- Once your order has been shipped or delivered, it cannot be canceled.
- However, you may still be eligible for a return under our Return & Refund Policy.
3. Order Changes
If you need to change your delivery address or product details:
- Contact us as soon as possible at [email protected].
- We cannot guarantee changes once the order has shipped or been delivered.
4. Damaged or Defective Items
If your order arrives damaged or faulty:
- Contact us immediately at [email protected]
- Provide clear photos of the defect or damage
- We will offer a replacement or full refund, at no extra cost
5. Refund Processing
- Approved refunds are issued via the original payment method
- Processing time: up to 10 business days
6. Exceptions
- Orders cannot be modified, exchanged, or returned unless they are damaged or defective
- If we are unable to fulfill your order due to stock issues or other unforeseen circumstances, we will cancel the order and issue a full refund
7. Contact Us
For questions or assistance, please reach out to:
Email: [email protected]