At Wanepo, we aim to process and ship orders quickly to ensure timely delivery. Please review the following policy regarding order cancellations.
1. How to Cancel an Order
To request a cancellation, please email [email protected] as soon as possible. Include the following information:
- Your order number
- Reason for cancellation (optional but appreciated)
We will review your request and respond promptly.
2. Cancellation Eligibility
Before Shipment
- Orders can be canceled only if they have not yet been shipped.
- Since we process orders within 2 to 4 business days, timely cancellation is necessary.
- If your order is eligible for cancellation, a full refund will be issued to your original payment method within 10 business days.
After Shipment
- Orders that have already been shipped or delivered cannot be canceled.
- However, you may still return the item in accordance with our Return & Refund Policy.
3. Order Changes
If you need to change your shipping address or update product details:
- Contact [email protected] as soon as possible.
- We will do our best to accommodate your request, but changes cannot be guaranteed once the order has been shipped or delivered.
4. Damaged or Defective Items
If your order arrives damaged or defective:
- Contact [email protected] immediately upon receiving the item.
- Include clear photos showing the damage or defect.
- We will offer either a replacement or a full refund at no additional cost to you.
5. Refund Processing
- Approved refunds will be issued to the original payment method.
- Refunds are typically processed within 10 business days of approval.
- You will receive a confirmation email once the refund has been initiated.
6. Contact Us
For any questions or assistance regarding order cancellations, please contact us:
Email: [email protected]