This Cancellation Policy ensures transparency and fairness for all customers. Please review the policy carefully before making a purchase.
Requesting a Cancellation
To cancel an order, please contact our customer service team via email at [email protected]. Include the following information in your email:
- Order number.
- A brief explanation of the cancellation request.
We will review your request and respond promptly.
Cancellation Eligibility
- Before Shipment:
- Orders can only be canceled before they are processed and shipped.
- We aim to process and ship orders within 2-4 business days. Therefore, it is important to submit your cancellation request as soon as possible.
- If the order has not yet been shipped, a full refund will be issued. Refunds are processed within 10 business days and reimbursed via the original payment method.
- After Shipment:
- Once an order has been shipped, it can no longer be canceled.
- If you wish to cancel a shipped order, you may refuse delivery upon its arrival. After the package is returned to us:
- A refund will be issued, minus shipping costs and a 10% restocking fee.
Modifying Orders
- Modifications to order details (e.g., shipping address or product specifications) must be requested as soon as possible.
- Once an order is shipped, modifications cannot be guaranteed.
Damaged or Defective Products
If you receive a damaged or defective product:
- Notify us immediately at [email protected].
- Provide photos of the damage or defect for verification.
- We will arrange for a replacement or a refund at no additional cost.
Refund Process
- Refunds are processed within 10 business days via the original payment method.
- Refunds for returned shipments due to refusal of delivery will deduct shipping costs and a 10% restocking fee.
Exclusions
- We do not offer order modifications, exchanges, or returns except in cases of damaged or defective products.
- If stock availability or unforeseen circumstances prevent us from fulfilling your order, we will notify you promptly and issue a full refund.
Contact Us
For any questions or concerns about this policy, contact our customer service team at [email protected].