At Wanepo, we understand that plans can change. Whether you placed an order by mistake or changed your mind, our cancellation policy is here to make the process simple and stress-free.
🛑 Order Cancellation
If you need to cancel an order, please contact our customer support as soon as possible at support@wanepo.com.
- ✅ If your order has not shipped, we will cancel it and issue a full refund.
- ❌ If your order is already in transit, it can no longer be canceled. However, you may still be eligible for a return under our Return & Refund Policy.
To avoid delays, please reach out promptly after placing the order.
🔄 Changed Your Mind?
If you simply changed your mind after your order has shipped, no worries.
Instead of cancellation, you can:
- Return the item within 28 days of receiving your order
- Ensure the product is unused and in original condition
For full details, please refer to our Return & Refund Policy.
📝 Incomplete or Incorrect Information
Providing accurate shipping and billing details is crucial.
If we notice incomplete or incorrect information, we will contact you to clarify it.
- ✅ If corrected in time: your order will proceed as normal
- ❌ If the issue cannot be resolved, we will cancel the order and issue a full refund
This helps ensure fast, accurate, and successful delivery.
📩 Contact Us
If you have any questions regarding cancellations, feel free to contact us.
- ✉️ Email: support@wanepo.com
- 🕐 Support Hours: Monday to Saturday
We’re here to assist and ensure your experience with Wanepo remains smooth and reliable.