Welcome to Wanepo! These Billing Terms and Conditions explain how we process orders and payments. By placing an order with us, you agree to the terms below.
1. Payment Methods
- Accepted Payments: Visa, Mastercard, American Express, Discover, Diners Club, JCB, and PayPal
- All payments must be made in U.S. dollars
2. Billing Information
- You agree to provide current, complete, and accurate purchase and account details.
- You must promptly update information such as your email address and payment method to ensure successful transactions.
3. Pricing & Promotions
- Price Changes: Product prices may change without prior notice.
- Promotional Codes: Must be applied during checkout. They cannot be applied retroactively or combined with other offers unless stated.
4. Order Confirmation & Invoicing
- After placing an order, you will receive an email confirmation with items, shipping method, and billing details.
- An itemized invoice will be included with your shipment, showing charges, shipping costs, and discounts (if applicable).
5. Payment Processing
- Authorization: By submitting payment, you authorize Wanepo to charge your selected method for the order amount.
- Security: All transactions undergo authorization and fraud screening. Credit card details are always encrypted.
- Failed Transactions: If a payment fails or is declined, you will be notified by email and must provide an alternative method.
- Refunds: Approved refunds are usually processed within 4–9 business days, depending on your bank.
6. Disputes & Chargebacks
- Contact Us First: If you experience an issue with your order, please contact our support team at support@wanepo.com before filing a chargeback. We will investigate and provide a fair resolution.
- Chargebacks: Unauthorized or invalid chargebacks will be investigated. If found invalid, you may be held responsible for the chargeback amount and related fees.
7. Contact Information
For any billing-related questions, please reach us at:
- Email: support@wanepo.com
- Address: 432 D Ave, Coronado, CA 92118, United States
- Working Hours: 9:00 AM – 5:00 PM (Monday–Saturday)