At Wanepo, we aim to make your delivery experience straightforward, clear, and reliable. Please review the details below before placing an order.
1. Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- During peak periods (such as holidays or major sales), processing may take longer.
- If a delay occurs, we will notify you by email.
- Order Cut-Off Time: 05:00 PM Pacific Standard Time (Los Angeles). Orders placed after this time will be processed on the next business day.
2. Shipping Methods & Timeframes
- Service Area: We currently ship only within the United States. We do not offer international shipping.
- Estimated Delivery Time (after processing):
- Standard Shipping: 3–7 business days
- Delivery times may vary due to location, weather, or carrier delays. These timeframes are estimates and are not guaranteed.
- Wanepo is not liable for delays caused by carriers or unforeseen circumstances.
3. Shipping Fees
- Flat rate: $9.99 per order (domestic shipments only).
- Shipping fees are shown clearly at checkout before payment.
- At this time, we do not offer expedited or international shipping.
4. Shipping Coverage
- We ship to most U.S. addresses.
- Customers are responsible for providing the correct shipping address. Wanepo is not responsible for packages lost or undelivered due to incorrect or incomplete addresses.
5. Business Days
- Orders are fulfilled and shipped Monday through Saturday.
- No shipping on U.S. federal holidays.
- Orders placed on Sundays or holidays will be processed on the next business day.
6. Order Tracking
- Once your order is shipped, you will receive an email confirmation with a tracking number.
- You can track your package directly through the carrier’s website.
7. Delivery Issues
If your package is marked as “delivered” but you have not received it:
- Verify the shipping address on your order.
- Check with household members, neighbors, or building staff.
If the issue persists, please contact us at support@wanepo.com. We will:
- Investigate with the carrier
- File a claim if needed
- Provide a resolution (reshipment or refund, depending on circumstances)
Refunds usually appear within 4–9 business days, depending on your bank.
8. Contact Us
For any shipping-related questions or concerns, please reach our support team:
- Email: support@wanepo.com
- Address: 432 D Ave, Coronado, Ca 92118, United States
- Working Hours: 9:00 AM – 5:00 PM (Monday–Saturday)