At Wanepo, your satisfaction is our priority. If for any reason you’re not completely happy with your purchase, we offer a simple and transparent return and refund process.
1. Return Eligibility
You may request a return within 28 days of receiving your order. To be eligible for a return, items must meet the following conditions:
- Unused and in original condition
- In original packaging with all tags and accessories included
- Free from signs of wear, damage, or alteration
Wanepo reserves the right to reject returns that do not meet these criteria.
2. How to Initiate a Return
To begin a return, please contact our customer support team at:
support@wanepo.com
Our team will guide you through the return process and provide you with a Return Authorization Number and shipping instructions. Returns sent without prior authorization may not be accepted.
3. Return Shipping
Customers are responsible for the cost of return shipping unless the item is defective or arrived damaged. We recommend using a trackable shipping method to ensure your return is safely delivered.
4. Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be issued to the original payment method used at checkout.
Please allow 6–8 business days for the refund to reflect in your account. Processing times may vary depending on your payment provider or bank.
5. Exchanges
Currently, we do not offer direct exchanges. If you would like a different size, color, or product, we recommend returning your original item for a refund and placing a new order separately.
6. Damaged or Defective Items
If your order arrives damaged or you receive a defective product, please contact us within 7 days of receiving your order at: support@wanepo.com
We’ll work quickly to resolve the issue, whether that means sending a replacement or issuing a full refund—depending on product availability and your preference.
7. Contact Us
If you have any questions or need help with a return or refund, don’t hesitate to reach out to us:
support@wanepo.com
We’re here to make sure your experience with Wanepo is smooth and worry-free.